What is the service standard time at the front counter?

The service standard time at the front counter is 90 seconds. This standard is established to ensure that customers receive prompt service during their visit, contributing to overall customer satisfaction. The 90-second timeframe allows employees to efficiently take orders, process payments, and prepare food items for customers while maintaining a friendly and attentive demeanor.

By having a clear standard, team members can manage their time better, set expectations for service speed, and identify areas for improvement in their workflow. It's essential for fast-food establishments like Arby's to adhere to these service standards to compete effectively in the industry, where customers often have high expectations for quick service.