What principle involves being fully staffed with friendly people at Arby's?

The principle that involves being fully staffed with friendly people at Arby's is rooted in the idea of creating a positive and welcoming environment for customers. This focus on staffing with friendly individuals is essential in encouraging a strong service culture that enhances customer experiences. The solution encourages both employee happiness and customer satisfaction, promoting a team atmosphere that aligns with a broader commitment to high-quality service.

In this context, having a fully staffed team means ensuring that there are enough team members available to provide attentive service, which reflects the brand’s dedication to its customers. By investing in friendly staffing, Arby's emphasizes the importance of creating a memorable dining experience, which builds customer loyalty and drives repeat business.

The other options present various frameworks and protocols that could contribute to service delivery at Arby's, but they do not specifically encapsulate the integral role of friendly staffing as a foundational principle in the operations at the restaurant.